If you want to tweak the settings of your Netgear EX5000 wireless range extender, you need to access the Netgear Genie setup wizard. What happened? Are you not able to access the main dashboard of your device? Well, that is troublesome. But, worry not. Every issue has a solution. This one has a solution too.
Walk through this post and learn about the reasons stopping you from accessing the Netgear Genie setup wizard along with the hacks to troubleshoot the issue.
Reasons Why You Can’t Access Netgear Genie Wizard
- Your Netgear EX5000 extender is not receiving enough power supply.
- The Ethernet cable connecting your Netgear extender and the existing router is worn out or damaged.
- There is some issue from the end of your ISP.
- The firmware of your extender is running on an outdated firmware.
- You have used incorrect login credentials to log in to your Netgear EX5000 extender.
- Technical glitches can also stop you from accessing the Netgear Genie setup wizard.
Are you now well aware of the factors preventing you from accessing the dashboard of your Netgear EX5000 range extender? If you are nodding your head is yes, consider following the troubleshooting tips mentioned below to get rid of the issue.
Fixed: Can’t Access Netgear Genie Setup Wizard
- Reboot Your Netgear EX5000 Extender
Start troubleshooting the issue by rebooting your Netgear EX5000 wireless range extender. Here’s how:
- Disconnect your Netgear EX5000 extender from the existing router.
- Power off your extender.
- Unplug it from the wall socket.
- Wait for a few seconds.
- Plug your extender back into its wall socket and press the Power button.
- Reconnect your Netgear EX5000 extender to the router.
Now, check whether you are able to access the Netgear Genie smart setup wizard or not. If not, continue reading.
- Check the Power Supply
If the wall socket into which you have plugged your Netgear EX5000 extender is damaged, you can do either of the two things:
- Get your current wall outlet fixed.
- Plug your Netgear EX5000 extender into another wall socket.
None of the things did any good to you? Well, in that case, replace the power cord (if your extender uses any) with a new one.
- Verify the Ethernet Connection
As mentioned in the beginning of this post, one of the major reasons why you are not able to access the Netgear Genie Smart Setup Wizard is a weak Ethernet connection.
Therefore, make sure that the Ethernet connection between your Netgear EX5000 extender and the existing router is secure. Apart from that, also ensure that it is finger-tight.
- Use the Correct Login Credentials
Make sure that you are entering the correct username and password when prompted to access the Netgear EX5000 setup wizard.
If you are not certain regarding the default login credentials of your wireless device, you should refer to the user manual. You will find every little detail about your extender there.
- Reset Your Netgear EX5000 Extender
None of the aforementioned tips helped you troubleshoot the issue you are currently facing? Well, that is unfortunate! But, worry not. We still have one more hack that can help you out. And that is, performing factory default reset.
Follow the instructions mentioned below and learn how to reset your Netgear EX5000 extender to the factory default settings:
- Look at all sides of your Netgear EX5000 extender and find the Reset button.
- Use an oil pin to press the Reset button.
- Wait patiently for some time.
Once you are done resetting your wireless range extender, reconfigure it, and connect your WiFi-enabled devices to Netgear_ext.
Also Read: Can I Change the Netgear Router Login Password
Final Words
Not being able to access the Netgear Genie smart setup wizard can leave any user frustrated as you are left with no permission to change password, update firmware, or do anything else. But, following the aforementioned troubleshooting tips will surely help you get rid of this issue.